
A proprietary financial and compliance account management process, administered as a business process outsource solution, combined with a field management component, the TUNS™ process extends to the tenant/user the right to continue service, when service is subject to termination due to customer-of-record/ property owner delinquent utility bills. TUNS™ closes a critical gap in utility account receivable management, ensuring cash flow from these delinquent high-user properties, while addressing issues of delinquency with customers-of-record.
• Due-process field notification (service to owners and tenants)
• Mailings and Property postings
• Property surveys and investigations
• Informational/organizational meetings with tenants
• Processing in the field (agreements/payments)
• Financial account management (billing/reconciliation)
• Scheduled and ad-hoc reporting
• Account audits
• Client Executive Account Manager